You can solve these problems immediately
We want to solve your problems and questions as quickly as possible and have therefore developed short forms that allow you to solve the most common problems yourself in less than 5 minutes without having to contact support
Questions & Answers
Omniair Pro
Yes, our Omniair Pro is suitable for all hair types, including thin, thick, curly, wavy and straight hair, adjust the temperature to your hair type for optimal results.
Yes, our Omniair Pro is equipped with advanced technology to evenly distribute the right temperature to the respective attachments. This ensures that your hair stays healthy and radiant without damaging it.
Yes, our Omniair Pro has an adjustable temperature. Depending on your hair type and styling preferences, you can choose between three different temperature settings.
The Omniair Pro heats up within 2 seconds so you can start styling your hair quickly.
Yes, for best results, start with freshly washed hair. All our brushes can be used on wet hair. However, the curling attachments are best suited for towel-dried hair. Do you want to curl your hair while it is already dry? Then moisturize your hair with a heat protection spray beforehand.
Please note that you must keep the on/off button pressed to switch the Omniair Pro on and off.
Shipping
The delivery time can take up to approx. 7-12 days.
*Important note during Black Week: Due to the very high volume of orders during Black Week, there may be longer processing and delivery times in some cases. However, we are working hard to ship all orders as quickly as possible. The extended waiting times allow us to give everyone the chance to purchase our products at an unbeatable price. We thank you for your understanding and patience!
After your parcel has been sent, you will receive an e-mail with the corresponding consignment number. Alternatively, you can also track your shipment here.
The shipping company needs a certain amount of time to evaluate and update your data.
You will find your tracking number in the shipment confirmation, which will be sent to you by e-mail.
As soon as your parcel has been dispatched, you will receive an e-mail confirming dispatch.
Please send an e-mail to support@omnial.de with your name and order number so that the support team can process your request.
Please place your received product in a suitable shipping package and include your completed return form(return form PDF) in the package so that we can assign your order. Send your parcel ready for dispatch exclusively via a parcel service provider (e.g. DHL, Hermes, etc.) to the following address:
Omnial Beauty GmbH
Xantener Str. 7
41460 Neuss
As soon as we receive your parcel, we will check your item and within 14 days your credit will be refunded using the option with which you purchased the product. Please make sure that the product is undamaged and clean. Otherwise, a processing or cleaning fee will be charged, which will be deducted from the amount to be refunded.
We hope that you were able to find the answers you were looking for there. However, if you still have questions or need our help, please do not hesitate to contact our support team at'support@omnial.de ' or use the contact form.
Our team is at your disposal and will try to help you as quickly as possible. Thank you for placing your trust in us. We look forward to hearing from you.
Contact form
You will usually receive a reply from us within 48 to 72 hours. Please also check your spam folder, as our emails may occasionally end up there.
We would also ask you not to fill out the contact form more than once, as this can lead to delays in processing.
Thank you for your understanding!
